1. Introduction
This document provides step-by-step instructions for integrating ServiceNow with AiStrike, enabling automated and manual alert notifications, as well as direct incident response actions within ServiceNow.◼︎
2. Prerequisites
Before integrating AiStrike with ServiceNow, ensure the following:
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Admin creates a new user with appropriate roles.
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Create a New User in ServiceNow (email if required,
threat@aistrike.com)
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Log in to ServiceNow as an admin.
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Navigate to User Administration → Users.
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Click New, enter a User ID, and click Submit.
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Search for the newly created user, select it, and set a password. Copy and save it securely.
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Assign the following roles to the user:
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rest_api_explorer -
web_service_admin
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Use the created User ID, Password, and ServiceNow Domain in AiStrike's integration as described in Step 2.
3. Integration Steps
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Authenticate into AiStrike.
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Navigate to Dashboard > Integrations.
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Locate ServiceNow Connector and click Connect to ServiceNow.
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Enter the following details:
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Username
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Password
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ServiceNow Domain
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Click Connect to finalize the configuration.
4. Testing ServiceNow Connectivity and Notifications
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Navigate to any Composite Alert in AiStrike.
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Go to the Remediations tab.
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Click the ServiceNow Icon.
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Verify that a notification has been successfully sent to ServiceNow based on the configured integration.
This completes the ServiceNow integration with AiStrike, allowing seamless incident response and alert management.